Forward Financing has been one of the fastest-growing Fintech companies in Boston for the past three years, as recognized by Boston Business Journal, Inc. Magazine, and Deloitte’s Fast 500. We help small businesses spend less time finding capital and more time helping their customers and managing their businesses. Our mission is to create a world-class FinTech company so that our customers and our people can reach their full potential. We accomplish this by investing in our people, technology, and customer experience – with long-term success in mind.With our team of Experts at The Client Services Department, you will support our Account Services, Sales, and Underwriting teams. Working collaboratively across the organization to assist with inbound and outbound call activities to existing and prospective customers as well as business partners.You will report to the Client Services Supervisor and you will collaborate with others departments both in our Santiago and Boston office, providing gold standard support.In this role, you will:– Be part of a high performing culture that is both collaborative + supportive, customer and results-driven, where people love to come to work;– Handle outbound calls to merchants as the final stage of the funding process in conformity to the company’s guiding principles, policies, and procedures.– Handle Inbound calls to FF mainline and to direct these to all designated departments, channels, or partners within FF and providing service via our chat tool.– Go above and beyond, taking upon continuous improvement initiatives.– Graciously deal with changes in a fast-paced environment, enjoying multitasking within an innovative environment.– Carry a positive and energized approach when interacting with customers and partners in a way that reflects Forward Financing’s core values and guiding principles.– Enjoy hands-on, 1:1 coaching as part of continuous development.– Comfortably interact via phone, online, in writing, and face-to-face with internal and external customers.– Meet and exceed departmental key performance indicators and service level agreements.ABOUT YOU:– Passionate: You love what you do and have a positive attitude; understand the impact of your work while demonstrating high energy and high-level commitment.– Empathic: Demonstrates ability to understand and share the feelings of another: You genuinely care about our customers; handles interpersonal relationships with respect and utmost professionalism.– Collaborative & Supportive: Ability to work with others, taking upon ownership of different tasks to ensure work gets done in an efficient, effective, equitative way. Team Player.– Communicative: Speaks and writes clearly with a natural openness to people; able to communicate and educate in a courteous, respectful manner while building rapport;– Attentive to detail: you take great care and time to review important information to ensure accuracy & quality of what is being conveyed.– Coachable: Open to feedback and continual professional improvement. Able to adapt to changes.– Proactive and results-driven: Willingness to go the extra mile to get things done, including working overtime hours at times if needed.– Competitive: Strong desire to win both as an individual and team.REQUIREMENTS:– High school degree.– Experience in service and customer support roles. (Nice to have)– Client-focused, service-oriented, relationship builder.– Good listening skills with the ability to see situations from the perspective of others.– Excellent written and verbal communication skills; comfortable communicating and networking.ABOUT US:Forward Financing is a Boston-based fintech company that provides fast, flexible, and reliable capital to small businesses nationwide. With a simple online application, business owners can trust that Forward Financing works to get them approvals within minutes, funding within hours, and personalized support when they need it most.Since 2012, Forward Financing has provided over $1 billion in financing to more than 26,000 small businesses. Consistently recognized as an industry leader, the company is A+ rated by the Better Business Bureau and receives top ratings across all major customer review platforms. Forward Financing has been consistently named by Boston Business Journal and Built-in Boston as one of the best places to work in Massachusetts.In Santiago, our office is centrally located at 27 de Febrero avenue, Los Jardines. Our diverse, driven team of ~130 people is passionate about promoting inclusion. We work as a team to make sure all employees feel valued, heard, and accepted by embracing diversity of thought, background, and identity, we will continue to become a stronger team and a better organization.