Handle inbound and outbound patient calls in English and Spanish.
Schedule, confirm, and reschedule medical appointments.
Provide general guidance regarding medical services, processes, and results (no medical diagnoses).
Conduct patient follow-ups according to established protocols.
Accurately document all interactions in the system (EMR).
Escalate sensitive or complex cases to the appropriate team.
Comply with confidentiality policies and healthcare regulations.
Maintain empathetic, professional, and patient-centered communication at all times.
🧠 Profile Requirements
B2 level or higher in English (spoken and written) – mandatory.
Previous experience in call centers, customer service, or patient care.
Preferred education or studies related to healthcare (medical administration, nursing, bioanalysis, psychology, or similar fields).
Basic proficiency with digital tools and patient support platforms.
Strong communication and active listening skills.
Ability to work under pressure and manage high call volumes.
